The questions we're asked almost every day.

You can drop by our orthopedics shop in Xirivella during opening hours, give us a call, or message us on WhatsApp and we’ll find you a slot. For gait studies or custom-made products, it’s best to let us know in advance so we can give your case the time it deserves, without rushing.

For custom insoles, yes: you need a prescription from your doctor or podiatrist. The same goes for prescribed orthoses and prostheses. If you don’t have one, come anyway: we assess your case, explain what we see and tell you exactly what to ask your doctor for.

You need not bring anything for the gait study. It’s a technical assessment, not a product.

And if you’re going to claim a refund from your insurer or mutua, expect them to ask for it too. Bring it along and we’ll help you with the paperwork.

When someone can’t get around easily, we look at each situation to find the best solution, especially for geriatric care and mobility aids. Write to us or call and tell us about the case and the area, and we’ll work out together how we can help. The terms of any home visit (coverage area and possible cost) depend on each case.

After the gait study and measurements, custom insoles are usually ready within a few days. The exact turnaround depends on the type of insole and the materials, so we give you a specific date on the day of the study itself. We then try them on with you in the shop and adjust them until they feel natural.

Yes. We adjust and review what we make —insoles, orthoses and supports— as part of the follow-up, until everything fits you properly. We also look at repairs and adaptations of orthopedic products. Bring it in or tell us what you need and we’ll let you know whether it can be fixed and what the options are.

Yes. We offer pet orthopedics: custom supports and orthoses and non-surgical alternatives for animals with injuries, for example to the knee or joints. Tell us about your pet’s case —ideally with your vet’s diagnosis— and we’ll work out the best solution to support their recovery.

We give you an itemised invoice so you can claim a refund from your health insurer or mutua under the terms of your policy. If your company requires a medical prescription or a specific document, we’ll help you prepare what you need. Before you visit, check with your insurer what’s covered and what paperwork they ask for, and let us know which insurer or mutua you have so we can guide you better.

We accept cash and card payments in the shop. If you have any questions about how to pay for a custom-made product or need some flexibility with payment, just let us know and we’ll see how we can help. You always receive an invoice for your records or for your insurance refund.